We had to wait for an employee to come "with a key" to operate this defective elevator. One evening, we waited 12 minutes for an elevator to take us from the main floor to the second level. McPhillips Casino employees, shame on you ! !Īnother incident which I wouldn't normally mention on its own, but added to the above incident, I think it should be told. When you are quoted a price and hand over your credit card.I think that's a done deal, Very poor, unprofessional way to deal with loyal customers. End result: we did not purchase the tickets, and we left the casino very disappointed for the time we wasted and the aggravation we experienced. We then stood around and waited for almost 20 minutes while she tried to "figure it out" and subsequently call a floor manager. or roughly $30.00 higher for the same seats and same date. When the employee scanned my club card and/or VISA, she quoted a charge of over $80.00. We were booking a show for a May performance and the tickets we selected were quoted as $53.54 for two seats. When you go to Ticket Master at the Casino and take time to select your date and seats, and you are quoted a price, and you hand over your credit card, only to find that the price has almost doubled from what they quoted you a few minutes is very annoying.
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